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What is Steen & Strøm's returns policy?

We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date and provided a free pick-up service for all returns for your convenience. Follow the return form you got with your order.
All returned pieces must be unworn, undamaged, and unused, with all tags attached to their original packaging.

How can I return in-store?

If you would prefer to drop off your return, select prepare your package with any original documents and take it to "Click & Collect" on the 4th floor of Steen & Strøm, with your return form.  

Does my order need to be returned in the Steen & Strøm box it arrived in?

We recommend returning your item in the Steen & Strøm box provided, but if you're unable to do that, please find a suitable box so that the items are returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and branded boxes.

When will I receive my refund?

Refunds are issued via the original payment method and will typically appear within 7-10 business days, depending on the processing time of your payment provider and which return method you choose. To ensure your refund is as quick as possible, it needs to meet the conditions of our Return & Refunds Policy.

I received a damaged package, what should I do?

If you received a damaged package, we are very sorry and we hope we can help you promptly. Please send a photo of the damaged package to customer service (info@steenogstromoslo.no). Our team will then lead you through the process.